LEAD TIMES
Please allow 1-4 business days to process your order. Once processed, your order will take an additional 5-10 business days to arrive (weekends and holidays are not included). For faster shipping options please contact us and we will be happy to help you.
PAYMENT
We accept Visa and MasterCard. Wholesale customers may also choose pre-payment by check. All prices are quoted in U.S. dollars. Canadian and overseas customers will be charged in U.S. funds.
DUTIES AND TAXES TO THE U.S.
U.S. customers will not have Canadian sales tax added to their order. Goods will be shipped duty free under the North American Free Trade Agreement, however customers are responsible for their own sales tax, if applicable.
DUTIES AND TAXES WITHIN CANADA
Canadian customers will have 5% GST added to their order. Ontario customers will have 13% HST added to their order. Customers from other provinces are responsible for their own sales tax, if applicable.
BROKERAGE
Brokerage charges may sometimes apply to orders over $200. In cases that brokerage applies, we will contact you to confirm the brokerage amount before we charge your credit card.
SHIPPING
All orders will ship ground unless otherwise requested.
INTERNATIONAL ORDERS
Please contact us directly with your order at info@xeniataler.com. Shipping time and shipping cost will depend on the weight of your order and your location. We will give you a quote for your total order amount including shipping and handling before we process your order and charge your credit card.
PACKAGING
We try to re-use packaging materials as much as possible. If at all possible, please re-use or recycle our packaging materials.
RETURNS
Returns are accepted within 14 days of purchase (minus original shipping and handling charge) for exchange or store credit only, no cash refunds.
The goods must be in original, unused condition and accompanied by the receipt (or a copy). Please e-mail us at info@xeniataler.com. with the reason for your return.
Items must be shipped in original packaging and must be insured for the full value of the item. Package should be shipped with duties/taxes/freight pre-paid. C.O.D. shipments will not be accepted. Package must be traceable and must require a signature upon delivery (e.g. Fedex, UPS or registered mail).
Returns should be shipped to:
Xenia Taler Design Returns
3884 Chesswood Drive
North York, ON
M3J-2W6
Canada
Please be sure to mark all returns:"CANADIAN GOODS RETURNING" to avoid additional customs charges.
We cannot refund original shipping charges so additional shipping charges will apply in the event of an exchange.
We cannot accept returns for items purchased at other locations other than this site, for example those purchased at a retail store.
We cannot accept returns for any paper products.
All sale items are final.
SHIPPING DAMAGE AND PRODUCT DEFECTS
Claims for product defects, shipping damages, or shortages, must be made within 5 days of receiving the product. Please inspect your shipment immediately. Please keep original packaging so that we may make a claim. All returns must be discussed with Xenia Taler Design Inc. Installation of material constitutes acceptance.
PRIVACY
We use personal information collected from you only to fulfill orders that you have requested. We do not share or sell your personal information to third parties, nor do we use it to alert you to new products or events unless you specifically sign up for our newsletter.
COLOUR ACCURACY AND VARIATION
Merchandise may vary slightly from samples presented. There may also be slight differences in color due to variation in monitors, printers and software.
Please feel free to contact us anytime with any questions or concerns.
